The complaint also claimed that the plaintiff received a desktop with an RTX 4090 instead of the expected RTX 4080 Super. Further, it alleged that a Fragile representative told a plaintiff that he could buy the PC after renting. This is despite a NZXT representative previously confirming via Reddit that Flex isn’t a rent-to-own program.
Settlement agreement
In lieu of a trial, on April 7, NZXT and Fragile reached a settlement agreement [PDF] for a class of 19,322 customers [PDF], as first spotted by Gamers Nexus. The terms of the agreement are pending approval from a judge.
The agreement would allow some customers to own the PCs that they rented if they meet certain requirements, including having signed up for Flex on or before 2024 and never received an upgraded PC, or if “their accounts are more than 90 days delinquent as of March 30, 2026 and they signed up for the NZXT Flex Program between October 29, 2024, and June 1, 2025.” The value of the PCs that users may keep is “approximately” $1,216,129.02, the agreement says.
The rest of the proposed settlement consists of a $923,117.92 debt forgiveness pool that will provide up to $5,000 to members who are 90 days past due on payments, plus a $1,450,000 settlement cash fund.
Finally, NZXT agreed to change its business practices by trying to “prohibit social media influencer advertisement campaigns from making statements that customers have an ownership interest in NZXT Flex PCs,” using different brand names for its rental PCs and PCs that can be owned (something that NZXT has done since December 2024).
The PC company also committed to providing “accurate specifications and performance statistics” for its rental PCs and requiring customers to confirm that they know Flex isn’t a rent-to-own program before subscribing.
Finally, NZXT will update Flex’s website to “prominently” inform customers that they can use software to transfer their data from one rental PC to another rental PC for free.
NZXT agreed to maintain these practices until December 31, 2027.
Ars Technica reached out to NZXT for comment, but did not hear back before publication. We’ll update the story if we receive a response.